Front Desk / Patient Care Coordinator (Cross-Trained)

Position Overview
Seeking a polished, articulate, and detail-oriented Front Desk / Patient Care Coordinator to support patient care and office operations. This role extends beyond traditional front desk responsibilities and includes training in laser therapy, spinal decompression therapy, and Chiropractic Assistant duties. The ideal candidate thrives in a fast-paced healthcare environment, demonstrates exceptional customer service skills, and is eager to learn and grow within the practice.

Responsibilities

Front Desk & Patient Services

• Greet patients and visitors in a warm, professional, and welcoming manner.
• Answer incoming calls, respond to patient inquiries, and provide outstanding customer service.
• Schedule, confirm, and manage patient appointments.
• Check patients in and out while maintaining accurate records and documentation.
• Collect payments, process transactions, and assist with insurance-related information.
• Maintain electronic medical records and patient files.
• Coordinate communication between patients, doctors, and staff to ensure seamless patient flow.
• Keep the reception area organized, professional, and welcoming.

Patient Care & Clinical Support (Training Provided)

• Cross-train in laser therapy and spinal decompression therapy procedures.
• Assist with patient flow and treatment coordination throughout the office.
• Support providers and clinical staff to ensure a smooth and efficient patient experience.
• Learn and follow established patient care protocols and procedures.

Qualifications

Preferred Experience

• Previous experience in a medical, chiropractic, healthcare, primary care, optometry, or similar healthcare office setting plus, not required.
• Prior front desk, reception, scheduling, or patient coordinator experience.
• Experience working in a fast-paced office environment.

Soft Skills

• Professional, polished, and articulate communication skills.
• Strong customer service mindset with empathy and compassion for patients.
• Excellent attention to detail and organizational skills.
• Dependable, punctual, and reliable.
• Ability to multitask and adapt to changing priorities.
• Team-oriented with a willingness to learn and be cross-trained.

Technical Skills

• Strong telephone and communication skills.
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and standard office software.
• Experience with scheduling systems and electronic medical records (EMR) preferred.
• Bilingual (English/Spanish) is a plus, but not required.

Additional Information

• Comprehensive training provided for laser therapy, spinal decompression therapy, and Chiropractic Assistant responsibilities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.